Support
Troubleshooting guidance and feedback entry points.
Check the Chinese page for the full launch wording. This localized page keeps the main support structure in place.
Quick Checks
- Refresh the page.
- Check browser version and device.
- Try a smaller sample file or input.
Upload or Conversion Issues
Check file integrity, type, size, and browser limits first.
- Retry with a simpler sample.
- Test on a newer browser.
- Include a screenshot when reporting the issue.
Ads or Consent Issues
Ad blockers, cookie restrictions, or region-specific consent flows can affect rendering.
- Mention your region if relevant.
- Describe which option you expected to see.
- Include the page URL in your report.
What to Include
- Tool name
- Browser and device
- File or input type
- Steps to reproduce
- Screenshot
Support Scope
- We can usually review obvious bugs, compatibility issues, and unclear page behavior.