Support

Troubleshooting guidance and feedback entry points.

Check the Chinese page for the full launch wording. This localized page keeps the main support structure in place.

Quick Checks

  • Refresh the page.
  • Check browser version and device.
  • Try a smaller sample file or input.

Upload or Conversion Issues

Check file integrity, type, size, and browser limits first.

  • Retry with a simpler sample.
  • Test on a newer browser.
  • Include a screenshot when reporting the issue.

Ads or Consent Issues

Ad blockers, cookie restrictions, or region-specific consent flows can affect rendering.

  • Mention your region if relevant.
  • Describe which option you expected to see.
  • Include the page URL in your report.

What to Include

  • Tool name
  • Browser and device
  • File or input type
  • Steps to reproduce
  • Screenshot

Support Scope

  • We can usually review obvious bugs, compatibility issues, and unclear page behavior.